The deal between us and you.

Last updated August 14, 2026.

These terms cover a contracting company's use of Tailgate. They are written to be read, not to be survived. Where something is not settled yet, this page says so instead of pretending otherwise.

1. Who this is between

"Tailgate", "we" and "us" mean the company that builds and operates the Tailgate software. "You" means the contracting company that has been given access to it, and everyone you let use it under your account.

Using Tailgate means your company agrees to these terms. If your company does not agree to them, do not use Tailgate.

2. Tailgate is in private early access

Access is by invitation while we build the product alongside working contractors. That has real consequences and you should know them before you put a live job in it:

Features change, sometimes quickly, based on what the field tells us.
There is no uptime commitment yet. We will tell you about planned maintenance where we can, and we will tell you fast when something breaks.
Anything described on the marketing site is what the product does today. Nothing on this site is a promise of a future feature.

3. Your account and the people on it

You decide who gets a seat and what role they hold. You are responsible for what the people on your account do with it, and for keeping their sign-in details private. Tell us promptly if you think an account has been misused.

Roles in Tailgate control what a person can see. The rules that keep money out of the crew roles are written into the database layer rather than left to a checkbox on a settings screen. Putting the right people in the right roles is still your job.

4. Your data is yours

Your customers, jobs, quotes, photos, hours, files and signed documents belong to you. We hold them so the software can do its job. We do not become an owner of them by storing them.

We use your data to run the service for you, to keep backups, and to fix things when you report a problem.
We do not sell it, and we do not hand it to advertisers. We do not market to your customers.
You can export your hours to CSV from inside the product. For a copy of everything else, including your customers, jobs and files, ask us and we put it together for you.
When you leave, ask and we delete your live data within 30 days. Backup copies cannot be edited one record at a time, so they age out on their own retention cycle instead. Nothing gets restored from them after you have gone.

Each company's records are separated at the database level. The rules that do that separation are written to keep one company on Tailgate from reaching another company's records, and it is the boundary we design and test against.

5. Documents you sign with your customers

This is worth reading twice. The quotes and change orders you sign through Tailgate are agreements between you and your customer. Tailgate is not a party to them.

Tailgate generates those documents from what you enter and freezes them once they are signed, along with the customer's electronic signature consent and the cancellation notice that rides on the document. That is a record-keeping service. It is not legal advice, and it is not a review of whether your contract is right for your state or your trade.

You are responsible for the accuracy of your scope, your exclusions, your pricing, your license and insurance details, and for whether your contract terms meet the law where you work. Have your own lawyer look at the document you are sending out.

6. What you agree not to do

Break the law with it, or use it to help someone else do that.
Upload information about people you have no right to hold.
Try to reach another company's records, work around the permission rules, or probe the system for weaknesses without asking us first. If you find a security problem, email us and we will thank you for it.
Resell access, or share your seats with a business that is not yours.
Interfere with the service for anyone else, including by hammering it automatically.

If something here is being abused in a way that puts other companies' data at risk, we can suspend access while we sort it out. We will tell you why.

7. What it costs

Tailgate is priced per company rather than per seat. During early access, price and billing terms are agreed in writing with each company individually, and that written agreement is what governs the money. No prices are published on this site.

8. Ending it

You can stop using Tailgate whenever you want. We can end access with reasonable notice, and in that case you get an export of your data before access ends.

Where we have to act immediately to protect other companies' data, access can be cut first. You still get your export, we just get it to you as soon as we can afterward rather than beforehand. Deletion follows if you ask for it.

9. The limits

Tailgate is provided as it is during early access, without warranties beyond what the law requires us to give. It is a tool for recording and organizing your work. The decisions about the work stay yours, and the software is built that way on purpose: it warns, and you override.

To the extent the law allows, we are not liable for indirect, incidental or consequential losses, including lost profits or lost business, and our total liability to you is capped at what you paid us in the twelve months before the claim. None of this limits liability that cannot be limited by law.

Keep your own copies of anything you cannot afford to lose. We keep backups and we take them seriously, and you should still have your own.

10. Changes to these terms

We update this page when the arrangement changes, and change the date at the top. If a change materially affects you, we will email you before it takes effect rather than leaving you to notice.

11. Governing law

The governing law and venue for these terms are set in the written agreement we sign with your company.

12. Getting in touch

Email hello@runtailgate.com. See also our Privacy page for what the website collects, and About for who is behind this.